Helping Hearts (“we,” “our,” or “us”) respects the privacy of its donors, visitors, volunteers, and beneficiaries. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide while using our website and services, including donations made via Razorpay.

1. Information We Collect

We may collect the following personal information from you:

– Full name
– Email address
– Contact number
– Address (for donation receipts and verification)
– PAN details (if applicable)
– Payment details (processed securely through Razorpay)
– Any other voluntary information you provide via forms or emails

2. How We Use Your Information

We use the information collected to:

– Process donations and generate receipts
– Send donation confirmations and thank-you messages
– Comply with legal and regulatory requirements (including for 80G certificates)
– Improve our services and outreach
– Keep you informed about our work, events, and appeals (only if you opt-in)

3. Payment Information Security

All donation payments made through our website are processed securely via Razorpay. We do not store your card or net banking details on our servers. Razorpay handles all financial transactions using industry-standard encryption and data protection protocols.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with any third parties for commercial purposes.

We may disclose your information only:

– To comply with legal obligations or government requests
– To authorized vendors (e.g., payment gateways) strictly for service purposes
– With your consent in specific cases

5. Your Rights

You have the right to:

– Access the personal data we hold about you
– Request correction or deletion of your data
– Withdraw consent to receive communications at any time

To exercise these rights, email us at helpinghearts100@gmail.com.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable laws.

7. Cookies and Tracking

Our website may use cookies to enhance user experience. You can modify your browser settings to decline cookies, although this may affect some site functionalities.

8. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Helping Hearts
1093, Shukrawar Peth, Swargate, Pune 411002
Email: helpinghearts100@gmail.com
Phone: +91 99224 18597