Refund Cancellation Policy
1. General Policy
Helping Hearts is a non-profit organization committed to creating social impact through awareness programs, community initiatives, and charitable activities. All donations made to the Foundation are voluntary contributions intended to support these causes.
2. Exceptions for Refunds
Refunds may be considered only under the following circumstances:
Duplicate Transaction: If a donor has accidentally made multiple payments for the same purpose.
Incorrect Amount: If an incorrect donation amount was entered due to an error.
Unauthorized Transaction: If a payment was made without the donor’s consent (subject to verification).
All refund requests must be supported with valid proof such as transaction ID, payment receipt, and relevant details.
3. Refund Request Process
To request a refund, the donor must:
Send an email to: info@helpingheartsngo.com
Include:
Full Name
Contact Details
Transaction ID
Date of Donation
Amount Donated
Reason for Refund Request
Requests must be submitted within 7 days from the date of the transaction.
4. Approval & Processing
Refund requests will be reviewed on a case-by-case basis.
If approved, the refund will be processed within 7–10 working days.
The refunded amount will be credited to the original payment method used during the transaction.
5. Cancellation Policy
Once a donation is made, it cannot be canceled.
Donations allocated to ongoing campaigns or programs are immediately utilized for social initiatives and therefore are not eligible for cancellation.
6. Payment Gateway Charges
Any applicable payment gateway charges or transaction fees may be deducted from the refund amount.
The Foundation is not responsible for delays caused by banks or payment service providers.
7. Changes to the Policy
Helping Hearts reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
8. Contact Information
For any queries related to donations, refunds, or cancellations, please contact:
Helping Hearts
Email: info@helpingheartsngo.com
Phone/WhatsApp: +91 9922418597
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